Video after the purchase, is customer satisfaction important to you?
Personalised video can also drive customer satisfaction (and positive reviews, referrals, word of mouth, etc.) after purchase.
Purchasing a new car is an enormous journey for any customer. As a dealer, you have the opportunity to make the event both exciting and memorable! The more memorable this experience, the more likely you are to create ambassadors for your brand.
Here’s how.
Video Tips:
- Build up excitement pre-delivery with a personalized congratulations message
- Give them another “sneak peek” of their soon-to-be new car
- Think not just about the customer, but their friends and family that they may share the video with