You’re now recording and the bonnet is raised.

What do you tell your customer? We have a few tips: 
  1. If there is an issue, explain the source of the issue, and the consequence of not repairing (so you highlight the importance of repairing)
  2. Indicate with your finger where the customer needs to look
  3. Make the issue visible, and use where possible supporting tools that confirm your analysis (e.g. tyre thread measurement device)
  4. Also show what you do during service and maintenance (for example prepare the filters, spark plugs etc.) 
  5. Give a compliment about the further condition of the car, if possible
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