The How of video messaging
As a Technician you can tell customers a lot about their vehicle which is normally invisible or unknown to them.
Just as before: first check the vehicle, determine what you are going to record, and only then start recording your video message.
There is a lot to show and to say when underneath a vehicle
A few tips to keep in mind when recording underneath the vehicle:
Keep sufficient distance from the item in question
Keep your descriptions short and to the point
Try to avoid technical terms
Move and speak calmly and clearly